Last updated: September 2026
1. Verified Manufacturing Defect
If a football has a verified manufacturing defect, Kickerz will exchange the defective product with the same product, subject to the applicable terms and conditions.
2. Exchange Rather Than Refund
For verified manufacturing defects covered by this policy, the applicable solution is product exchange. Refunds will not be provided for manufacturing defects; the applicable solution is product exchange.
3. Reporting a Defect
Customers should contact Kickerz as soon as reasonably possible after identifying a suspected manufacturing defect. Please provide the order information and clear photographs or other details that can help us assess the issue.
4. Verification
Kickerz may review the reported issue and supporting information to determine whether it is a manufacturing defect. An issue caused by misuse, accidental damage, improper handling, normal wear, or conditions unrelated to manufacturing may not qualify under this policy.
5. Exchange Process
Once a manufacturing defect is verified and the exchange is approved, Kickerz will coordinate the applicable replacement process with the customer. Availability, production requirements, shipping arrangements, and destination may affect the timing.
6. Customized Products
For customized or branded footballs, the reported issue will be reviewed against the agreed product specifications and customization requirements.
7. Contact
To report a suspected manufacturing defect, contact Info@kickerz.net with the relevant order and product details.